Certified coders match every billed CPT and ICD-10 code to the surgeon’s operative report. Missed procedures, wrong modifiers and unbilled implants get caught before the claim goes out.
We confirm coverage, deductibles and referral rules before the visit or surgery. That prevents front-end denials and surprise patient balances.
We submit and track authorizations for surgery, MRI, injections and therapy, then follow up until approval. Procedures are not delayed or denied for missing auth.
Claims are scrubbed with NCCI edit checks for bundling conflicts, modifier errors and global-period issues before submission. More claims are paid on the first pass.
We work every denial to its root cause and file appeals with supporting documentation. We also fix the upstream issue so the same denial doesn’t repeat.
Unpaid and underpaid claims are chased by aging bucket until they are resolved. Nothing sits in A/R unworked, and your days in A/R stay low.
Insurance payments and patient payments are posted accurately and checked against your contracted rates. Underpayments are flagged and your ledger matches your deposits.
Clear statements and timely reminders collect patient balances. Your staff doesn’t spend time on billing calls.
We handle applications, CAQH and payer enrollment for new surgeons so they can bill in-network without delays.
You get days in A/R, denial reasons, and collections by surgeon and CPT code each month. It shows where revenue is leaking and which surgeons and procedures drive collections.
| Situation | Modifier | What to Document |
|---|---|---|
| Unrelated E/M by the same surgeon during the global period | 24 | A different problem than the surgery |
| E/M on the day of, or day before, a major (90-day) procedure that leads to the decision to operate | 57 | The decision for surgery |
| Significant, separately identifiable E/M on the same day as a minor procedure, such as a joint injection | 25 | Evaluation work apart from the procedure |
| Planned or staged related procedure during the global period | 58 | That the second procedure was planned or staged |
| Unplanned return to the OR for a related problem | 78 | The complication; no new global period starts |
| Unrelated procedure during the global period | 79 | A distinct diagnosis; a new global period starts |
| Split care: surgery only, post-op care only, pre-op care only | 54 / 55 / 56 | The transfer of care; used on the procedure code, not on E/M |
| CPT | Procedure | Watch-out |
|---|---|---|
| 27447 | Total knee arthroplasty | 90-day global. Bilateral and staged cases need clear laterality; payers differ on modifier 50 versus RT/LT. |
| 27130 | Total hip arthroplasty | 90-day global. Revisions use different codes, so confirm against the operative report. |
| 29881 | Knee arthroscopy with meniscectomy | The code includes chondroplasty in the same or separate compartment. Unbundling is a common NCCI denial. |
| 29827 | Arthroscopic rotator cuff repair | Report arthroscopic subacromial decompression with add-on 29826 where the payer allows. |
| 29888 | Arthroscopic ACL reconstruction | Prior authorization is commonly required; verify before the case is scheduled. |
| 22612 | Posterior lumbar fusion | Additional levels (22614), instrumentation (22840 series), and bone graft codes are frequently missed add-ons. |
| 64721 | Carpal tunnel release | Approval depends on documented conservative care; many payers require prior authorization. |
| 20610 / 20611 | Joint injection, without or with ultrasound guidance | Same-day E/M needs modifier 25. Ultrasound guidance is included in 20611, so a separate imaging code is an error. |
| 73000 series | X-rays | The professional and technical split depends on who owns the equipment and who reads the image. |